Privacy Policy | 22bet Official Philippines

Last Updated: 2026-08-23

Quick Privacy Overview

What we collect: Identity, payment, device, and gaming data.
Why we collect it: To manage your account, process payments, and prevent fraud.
Who sees it: Only trusted payment and technical partners, or law enforcement if required.
How long we keep it: For the duration of your account and as required by Philippine law.
Your control: You can request access or deletion through our support channels.

Introduction and Scope

This Privacy Policy explains how 22bet handles your personal information when you use our website and services in the Philippines. By using our platform, you agree to the practices described herein.

This policy only applies to our official platform. It does not extend to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to read the privacy policies of any third-party services you interact with.

Personal Information We Collect

Account and Identity Data

Information provided during registration to create your account and verify your identity.

Verification Documents

Documents required for KYC (Know Your Customer) processes to ensure legal compliance and age verification.

Payment Data

Details necessary to process deposits and withdrawals, handled securely via our partner payment providers.

Gaming and Transaction Activity

Records of your bets, game choices, and financial transactions to manage your account balance and history.

Technical and Device Data

IP addresses, browser type, device identifiers, and operating system used to access our platform for security and optimization.

Support Communications

Records of your interactions with our customer service team to resolve issues and improve our service.

How We Collect Data

We gather information through three primary channels:

Directly from you: When you register, update your profile, or contact support.
Automatically: Through cookies and similar technologies as you navigate the site.
From Partner Providers: Information received from identity verification services and payment processors.

Why We Use Your Data

Your information is processed for the following essential purposes:

Account Management: Creating and maintaining your user profile.
Financial Operations: Processing deposits and withdrawals securely.
Compliance: Verifying your age and identity to prevent underage gambling.
Security: Detecting and preventing fraud, money laundering, and multi-accounting.
Personalization: Tailoring the user experience based on your preferences.
Legal Obligations: Fulfilling duties required by applicable gambling laws in the Philippines.
Marketing: Sending promotional offers only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

Service Providers: With partners who handle payments, identity verification, and technical infrastructure.
Legal Requirements: When compelled by law or requested by relevant regulatory authorities.
Security: To protect our users and the platform from fraudulent activity.

How We Protect Your Data

We implement robust security measures to safeguard your information:

Encryption: Using industry-standard encryption for data in transit.
Access Control: Restricting internal access to personal data to authorized personnel only.
Payment Isolation: Payment details are processed through secure, isolated channels.
Monitoring: Continuous monitoring of our systems to detect and respond to potential threats.

Cookies and Tracking

We use cookies to enhance your experience and analyze traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data. You may exercise these by contacting our support team via the channels available on this site:

Access and Correction: Request a copy of your data or correct inaccuracies.
Deletion and Portability: Request the removal of your data or its transfer to another service.
Objection and Withdrawal: Object to specific processing activities or withdraw consent for marketing.

Please note that even after an account is closed, certain data must be retained as required by gambling and anti-money laundering regulations in the Philippines.

How Long We Retain Data

We store your personal data for as long as your account remains active. Once an account is closed, we retain specific records for the timeframe required by applicable law in the Philippines to meet regulatory, tax, and legal obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account was created by a minor, we will take immediate action to close the account and void any winnings.

Parents or guardians who believe a minor has created an account may report this through our support channels.

Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us through our official support page:

Visit Support Center